here are the troubleshooting steps:
Check Power & Connections
Make sure the terminal is on, charged, and cables (if any) are secure.
Restart Devices
Turn the terminal off/on.
Restart the POS app or host device.
Check Network/Bluetooth
Wi-Fi: Both devices on the same network.
Bluetooth: Remove old pairings, keep devices close.
Ethernet: Check cable and port.
Verify POS App Settings
Correct terminal selected in the app.
Trigger pairing mode from the app if required.
Re-Pair
Forget the device, then pair again.
Try another host device to isolate the issue.
Update Software
Update POS app and terminal firmware.
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